Orders & Shipping
FREE SHIPPING TO THE U.S.A. ON ALL ORDERS $100 & UP!
- The payment methods we accept are: Visa, MasterCard, American Express, Discover, JCB, and Diners Club. Both credit and debit cards are accepted. Orders can also be placed using PayPal Express Checkout. If you are using a prepaid Visa or Amex gift card, refunds can only be issued in the form of an equivalent Boxcar Forever gift card.
- If you need to modify or cancel an order, or have questions before, during, or after ordering, let us know. Start by sending an email to firstname.lastname@example.org, or fill out the contact form here and tell us what’s up. If you receive your order and wish to return or exchange something, reference the Returns & Exchanges page for our policies and how to proceed.
- Essentials and Unisex label products will ship within 3 business days of completing checkout. Orders placed after 1:00 pm EST on a Friday - or on a weekend - will ship out the following Monday (volume permitting). Rework garments are occasionally made to order. Once you complete checkout your order will ship within 5-10 business days. We pack and ship all orders directly from our home office in upstate New York - before your stuff leaves us we’ll make sure it is ready to unpack and go do whatever you do.
- Orders ship using the customer’s preferred carrier that can be selected at checkout. Shipping on domestic orders of $100 or more (before tax if applicable) is on us. If you would like an update on your order status, send an email to email@example.com, or fill out the contact form here.
- We can also ship to APO / FPO / DPO addresses using USPS.
- International shipping is currently available to most countries around the world that we are able to deliver to.
- We ask that you please re-use or recycle any packaging materials that you receive from us. If the carrier delivers your box in good shape, use it again! Shipping times are dependent on delivery location and the carrier selected to ship your order. We cannot control the time it takes for delivery once an order is picked up. If you're wondering where your order is - track it! Otherwise don't hesitate to reach out and ask. Response times listed above are estimates that can change based on the season, order volumes, natural disasters, or other unforeseen circumstances, please bare with us in the event of an emergency.